Frequently Asked Questions
Everything you need to know about styling your home with Piclo.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, though larger furniture pieces may require additional time for specialized handling.
Do you offer international shipping?
Currently, Piclo ships to all 50 U.S. states and Canada. We are working on expanding our logistics to include international destinations in the near future.
What is your return policy for damaged products?
We take great pride in our quality control, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage for a full refund or replacement.
Are Piclo products covered by a warranty?
Yes, all our furniture and home accessories come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once an order has entered the fulfillment process or has been shipped, we are unable to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.